Service Terms and Conditions

RESERVATIONS

CANCELLATIONS
There will be no refunds in the event of a no-show by guests on the activity date if the booking is prepaid.
In the event of an amendment not received 7 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, insufficient passengers and/or unfavourable sea or weather conditions.
In case of a weather cancellation, weather conditions are judged exclusively by the Management of Ocean Odyssey, guests must report for the service/activity unless notified by Ocean Odyssey Management.
In the event of a cancellation by Ocean Odyssey Management, a full refund will be given on the amount paid (or refunded to the booking agent).

INDEMNITY
All passengers are required to sign an indemnity form for all activities they are participating in prior to departure of the activity.
If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity.
The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years.
Any unaccompanied child 18 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity.

CHILD POLICY:
Children Discount Rates apply to minors aged 12 years and under. For minors over the age of 12 years, adult rates apply.

GENERAL
4 guests required to run a trip.
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction.
Persons are not permitted to jump overboard or/and swim.
Management reserves the right to refuse admission to unruly passengers who appear to be under the influence of alcohol or any banned substances.
No alcohol may be carried on-board our vessels and strictly no smoking is allowed.
Guests are required to check-in 30 minutes prior to departure time at our office and retail shop.

CANCELLATIONS:
Third-party bookings (booking office or concierge bookings) - are required to request clients' card details for all reservations.
In the event of a no show or last-minute cancellation we will debit a full cancellation charge to the Clients credit card.
Fully refundable if trip is cancelled due to adverse weather and/or sea conditions.

Tel: 044 382 0321/0421
+27 (0) 82 852 9402 / (0) 82 470 6022
Email: info@springtide.co.za/ info@oceanodyssey.co.za